Frequently Asked Questions (FAQs)

We know you might have some questions about our services

We’ve put together this handy FAQ to help! If you don’t find the answer you’re looking for, just give us a call—we’re always happy to help 0303 330 1515

1. What services does TWC Pest Control Ltd provide?

TWC Pest Control Ltd offers a comprehensive range of commercial pest management solutions including rodent control, insect removal and bird proofing.

2. What types of businesses do you service?

We cater to a wide range of commercial industries, including offices, restaurants, healthcare facilities, education, retail stores, hospitality, entertainment and industrial sites.

3. Do you charge for a site survey?

Our site surveys are completely free of charge. One of our team members will assess your site’s requirements and provide a quote based on what’s discussed—no obligation, no hidden costs.

4. How long does it take to install equipment?

Once your contract is processed, we’ll arrange an installation date with you. The time it takes depends on what equipment you’re having installed, but we aim to complete everything within 10 working days. We’ll keep you updated every step of the way to ensure a smooth process.

5. How often are Pest Control services provided?

Service frequency depends on your business needs. We offer flexible service schedules to ensure your premises remain free of pests.

6. How easy is it to add items to my contract?

It’s very easy to add additional items to your contract, just give the team a ring and we can arrange the rest.

7. When can I expect my first service to take place?

This varies depending on the service you’ve signed up for. If you’d like to check, just give our team a call on 0303 330 1515, and we’ll confirm your service schedule.

8. Will we have the same service operative for each visit?

Yes! You’ll have a dedicated Service Operative so you can get to know them. The only exception is if they’re off on holiday or unwell—another friendly member of our team will step in to ensure there’s no disruption to your service.

9. Do drivers carry ID and are they DBS checked?

Yes, all our drivers carry official TWC ID badges and are DBS checked for your peace of mind. They also wear company-branded uniforms, so you can easily identify them when they arrive.

10. When will we be invoiced?

You’ll receive an invoice once your installation is complete. After that, invoices are sent based on your preferred payment schedule—yearly, monthly, quarterly, or bi-annually. If you’d like to discuss your options, just contact the team.

11. What happens in case of an emergency or urgent service request?

We offer responsive support for urgent situations. Contact our customer service team, and we will arrange a prompt service visit.

12. How do I get started with TWC Pest Control for your services?

Getting started is easy! Reach out to us via our website, email, or phone, and our team will guide you through the process, from consultation to installation and ongoing maintenance.